30 Day Money Back Guarantee and Free Return Shipping
- Goods sold in the contiguous United States may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain Goods cannot be returned for hygiene purposes. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order Goods may also be non-returnable and will be flagged accordingly on the Nisbets website or catalog. The cost of returns may be refunded in whole or in part to the Customer at Nisbets’s discretion.
- Goods are guaranteed in accordance with the terms of the manufacturer’s warranty or for 1 year from shipping unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at Nisbets’s discretion. Parts and labor under this warranty are guaranteed in the contiguous United States only.
- Goods that are damaged due to shipping must be reported to Nisbets within 24 hours. Large Goods such as refrigerators must be inspected by the Customer on shipping for damage and an acceptance of delivery docket completed noting any damage that resulted from shipping. Goods that are missing from shipping must be reported to Nisbets in writing within 7 days from shipping.